Returns & Refunds

At Braswell Luxury Group, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

  • Items must be unused and in their original condition.

  • All original packaging, tags, and accessories must be included.

  • Items that show signs of use or damage not caused during shipping may not be eligible for a refund.

How to Initiate a Return

  1. Contact our support team via email or phone with your order details.

  2. Provide photos if the item is defective or damaged.

  3. Our team will review your request and provide instructions for returning the item.

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • If approved, refunds will be issued to your original payment method.

  • Processing times may vary depending on your payment provider.

Exchanges

We currently handle exchanges on a case-by-case basis. Please contact our support team to discuss options if you wish to exchange an item.

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method for returns.